Privacy Policy

Seaway Journeys is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, subscribe to our content, or interact with our services.

Seaway Journeys is the entity responsible for your personal information. This policy applies to all personal information collected through our website and related services. We may update this policy from time to time; the latest version will always be available on this page.

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with our website, such as when you subscribe to our newsletter, submit an enquiry, or participate in surveys. This may include your name, email address, phone number, and any other details you choose to share.

• Name and contact details (email, phone).
• Communication preferences and feedback.
• Any information included in messages or forms you submit.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar technologies to enhance your experience and analyse site usage.

• Device and browser information.
• Usage data such as pages visited and time spent.
• Cookie identifiers and similar tracking technologies.

Information from Third Parties

We may receive personal information about you from third-party sources, such as social media platforms if you interact with our content, or from analytics providers. This information is combined with data we collect directly to better understand our audience and improve our services.

• Social media profile information if you engage with our posts.
• Analytics data from service providers.
• Publicly available information where relevant.

We use your personal information to provide, maintain, and improve our services, to communicate with you, and to personalise your experience. This includes sending you newsletters and updates if you have subscribed, responding to your enquiries, and analysing website usage to enhance our content.

• To deliver requested content and services.
• To send marketing communications where you have opted in.
• To respond to enquiries and provide customer support.
• To analyse and improve our website and offerings.
• To comply with legal and regulatory obligations.

Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our website and delivering our services. These providers include email marketing platforms, analytics services, and hosting providers. They are only permitted to use your information to perform services on our behalf and are bound by confidentiality obligations.

• Email marketing and newsletter delivery services.
• Website analytics and performance monitoring.
• Cloud hosting and data storage providers.

Legal and Regulatory Disclosures

We may disclose your personal information if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. This includes responding to lawful requests from government authorities.

• Compliance with legal obligations.
• Protection of rights and safety.
• Response to lawful government requests.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and affects your personal information. We do not sell your personal information.

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

• Encryption of data in transit.
• Secure hosting environments.
• Restricted access to personal information.

Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymise it.

Some of our third-party service providers may be located outside Australia, which means your personal information may be transferred to and processed in other countries. We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the Australian Privacy Principles and this policy. Service providers may be located in countries such as the United States or the European Union, and we require contractual safeguards for overseas transfers.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided in the 'Complaints and Contact Information' section below. We will respond to your request within a reasonable timeframe.

Marketing Communications

If you have subscribed to receive marketing communications from us, you can opt out at any time by clicking the 'unsubscribe' link in any email or by contacting us directly. Opting out of marketing communications will not affect our ability to send you transactional or service-related messages.

Cookies and Tracking

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website. For more information, please see our Cookie Policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer using the details below. We will endeavour to respond to your enquiry within a reasonable timeframe.

Making a Complaint

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will acknowledge your complaint and investigate it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the 'Effective Date' at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.